Getting locked out of your email account can happen for these reasons:
- Repeated failed login attempts
- Using incorrect passwords
Blocked From Failed Logins
Our web servers block repeated failed login attempts for security purposes, and blacklist the users who commit the failed login attempts.
Our customers sometimes forget their password, then repeatedly try to log in using an incorrect password, which trips these security measures.
If this happens to you, check the following:
Try to view the webmail login form at https://webmail.mydomainname.com (change this URL to reflect your domain name)
You should see something similar to this:
If you cannot view this login screen, you are likely blocked by the server firewall. Contact us at email@example.com and send us your IP address so that we can add your IP address to the whitelist, removing the block.
If you no longer know your email password we can reset it, but we can’t look up existing passwords. Contact us at firstname.lastname@example.org and let us know that you need to reset your email password.